Location: Southwest and Southside Virginia (hybrid with office in Roanoke)

Status: Full-time, exempt

Cardinal News is a nonprofit online news organization serving Southwest and Southside Virginia. We are seeking a detail-oriented Revenue Operations Support team member to provide operational and administrative support across all revenue functions, including individual giving, sponsorships, and public notices. This role is ideal for someone interested in growing a career in nonprofit revenue, development, or operations. 

Hybrid Work Expectations

This position follows a hybrid work schedule with a regular presence in our downtown Roanoke office. The Revenue Operations Support team member is expected to work in the office 1–2 days per week, with additional in-office days required as business needs arise (such as meetings, collaboration, deadlines, events, or special projects). The remaining work may be completed remotely. Candidates must be located within a reasonable commuting distance of Roanoke and able to adjust their in-office schedule as needed.

What You’ll Do

Donations & Membership

  • Maintain donor records and review new donor accounts
  • Process and record donations (check, ACH, online)
  • Support donor acknowledgements and tax receipts
  • Monitor recurring donation activity and assist with payment updates or plan changes
  • Provide donor customer service and manage shared inboxes
  • Support the Membership Manager with reporting and data tasks

Sponsorships

  • Maintain sponsor records and set up new sponsors
  • Schedule and confirm sponsorships; collect creative assets and insertion orders
  • Prepare invoices, track payments, and follow up on collections
  • Verify publication and provide sponsor confirmations
  • Provide sponsor customer service and support Sponsorship Managers

Public Notices

  • Confirm notices and ensure compliance
  • Invoice, track payments, and manage affidavits
  • Upload proofs and assist with newsletter summaries
  • Serve as a point of contact for public notice customers

Administrative Support

  • Assist the Executive Director and entire development team as needed
  • Support events and special projects
  • Assist with reporting, reconciliation, and process documentation

What We’re Looking For

  • Experience working in an office environment with spreadsheets, documents, and CRM systems (donor related preferred)
  • Strong written and verbal communication skills
  • Customer service mindset and attention to detail
  • Ability to manage multiple tasks and deadlines
  • Comfortable working in a hybrid (remote/in-office) environment
  • Ability to handle confidential financial and donor information
  • Canva or basic graphic design skills a plus
  • Appreciation for journalism’s role in democracy and civic life

Why Join Us

  • Mission-driven nonprofit newsroom
  • Collaborative team and hands-on learning
  • Opportunity to grow

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Cardinal News is a nonprofit digital news organization serving communities in Southwest and Southside Virginia. We were founded in the fall of 2021 to report the untold stories of these regions and strengthen the voices of the people in our communities who have been sidelined in the commonwealth’s political, economic and cultural conversations — simply because of where they live.

We were named Startup of the Year by the Institute for Nonprofit News in 2021, and LION Business of the Year by LION Publishers in 2025. We are continuing to grow rapidly, with expansion projects underway to deepen our reporting and broaden our local news network to better serve our communities.

We want our team members to feel supported in their work. We budget for training, travel, and the tools necessary to support strong journalism. Our benefits include:

  • Competitive pay
  • Paid holidays and vacation time
  • Health, dental, and vision insurance
  • Contributions to health savings accounts
  • A matching 401(k) plan
  • Short- and long-term disability insurance
  • A collaborative, mission-driven team

We Value Diverse Perspectives

Cardinal News is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, age, disability, sexual orientation, or any other status protected by law.

We also recognize that not all candidates will check every single box. If you have most of the qualifications listed above and are passionate about our mission, we would love to hear from you.

To Apply

Send a resume and a cover letter telling us why you are interested in working with Cardinal News to jobs@cardinalnews.org.